Like the others here, my HP Smart App is indicating that its firmware is up-to-date, so why it’s trying to download anything is strange.įYI, my current firmware is the same (001.2243A) as others here with mine dated October 2022. However, I tried it and it still doesn’t resolve the repeated requests for a firmware update. This was followed by an elaborate partial reset procedure which I’ll include below. “There has been an issue with the firmware version for your printer, this problem will resolve by itself once we update the cloud service.” I have reported this to HP tech support and after having initially failing to understand what what happening I received this feedback: Business PCs, Workstations and Point of Sale Systems.
Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.However, when I go to msconfig, and click on the services tab, I can still see HP Network Devices Support.Īny suggestions on how to remove this service?Īs I mention above, I want to do a clean reinstall of the HP driver and other software, since all of a sudden, I stopped being able to scan from my all-in-one (HP OfficeJet Pro 6978), which happens often but which I can usually fix by uinstalling all the HP software and reinstalling. I have already done all of the following:ġ) I removed all of the HP software that I could see when going to Control Panel and going to the list of installed programsĢ) I made sure that no HP printers are listed after going to the Devices and Printers menu under Control Panelģ) I ran printui.exe /s and made sure that no HP printer drives are presentĤ) I removed the HP folder after opening c:/programdataĥ) I removed the HP folder under C:/program files I am trying to completely remove all HP software in order to do a clean reinstall.
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